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Terms & Conditions

Allergy Warning

Before consuming any Primal products, please consider that they are produced in facilities that also handle the following allergens; milk, eggs, soy, seafood (including crustaceans), peanuts, sesame seeds, sulphites, tree nuts and gluten. Although we do not include these in our meals, it is not possible to guarantee the total absence of these allergens.

Deliveries

Primal schedules deliveries on Tuesdays, Thursdays & Sundays. Delivery days and times are subject to temporary change during special events, public holidays and other externalities.

Although we best endeavour to give you an approximate time of delivery, unfortunately we are unable to give you an exact time due to unforeseen circumstances such as traffic. Your meal order may be delivered at any time after 7pm on delivery days. The meals are delivered in a bag to be immediately consumed or placed in your fridge; if you are not able to accept the delivery, the bag will be placed at your doorstep at your own risk. Anyone at the delivery address who receives the goods will be presumed by Primal to be authorised to receive the goods. You may specify a secure area where you would like the cooler bag left when you place your order and we will do our best to accommodate your request.

Exclusion of Liability

TO THE FULL EXTENT PERMITTED BY LAW WE HEREBY EXCLUDE ALL CONDITIONS AND WARRANTIES NOT EXPRESSLY SET OUT HEREIN. EXCEPT AS SPECIFICALLY SET FORTH IN ELSEWHERE IN THIS AGREEMENT, WE MAKE OR GIVE NO EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE, WITH RESPECT TO ANY GOODS OR SERVICES PROVIDED UNDER OR INCIDENTAL TO THIS AGREEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US, OUR RESELLERS, AGENTS, REPRESENTATIVES OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THE EXPRESS WARRANTIES HEREBY GIVEN, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE.

  1. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within one year of it arising.
  2. In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

Any liability of Primal in connection with goods or services supplied to you will be subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Primal be limited to the replacement of the goods or the supply of equivalent goods.

Your feedback to Primal is always welcome; please remember that any ideas, concepts, comments or suggestions forwarded from you may be used by Primal without further reference to you, and without payment to you or any other liability being incurred by Primal.

This clause applies to the extent permissible by law and no attempt is made by Primal to exclude or modify liability that is imposed by statute and which may not be excluded or modified. The proper law of this website is the law of Singapore and by entering this website you agree with this choice of law.

Credit Card Privacy Disclaimer

Your security is our top priority. Paypal combines world-class anti-fraud detection with 24/7 account monitoring to keep you safer. Your personal and financial details are securely encrypted to ensure your money and information stays safer when you pay with PayPal. Plus, your financial information is never shared.
Your credit card details are NOT stored on our servers at any stage of the transaction. Once the credit card details have been sent to our financial institution, they are no longer known to our system. This ensures that only yourself and the bank performing the transactions see your credit card details.

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